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Each item on your order will be charged and shipped out to you, as soon as it is available in our warehouse or as specified in your order.
Please ensure that your shipping address details are correct, as they are copied directly from the information you give us when submitting your order. We are not responsible for orders with incorrect or missing information should they not reach you.
Please be aware that the following delivery times are included as guidelines, and actual delivery time will depend on stock availability.
If not all items on your order are in stock, we will ship what we have available and remaining items will be sent out as soon as possible.
Delivery costs for your order will be shown on the checkout page.
You will be charged a shipping cost for each item placed on your order. Orders under 1kg will be despatched using Royal Mail. Orders over 1kg and up to 30kg will be shipped by DHL, within 10 days of your order. This method is fully secure and we can track and trace the order for you. Orders placed by DHL should reach you within 2-3 days from despatch. Orders sent via this method will require a signature upon receipt, so please ensure you provide an address where someone is present during the day.
The prices payable for goods are as set out in the website, and VAT will be added where applicable (books are currently zero rated, but VAT applies to multimedia). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.
Standard Overseas Airmail
You will be charged a shipping cost for the total weight of your order. Orders will be despatched using international couriers or airmail. Upon entering the shipping country, deliveries enter the postal system of the country concerned. Orders should reach you within seven days of despatch for European destinations, and within 14 days of despatch for the rest of the world.
Overseas Courier Delivery
You will be charged a shipping cost for the total weight of your order. Orders will be despatched using DHL, Europack, Skynet or TNT. These methods are fully secure, and we can track and trace the shipment for you. Orders placed by these methods should reach you within five days of despatch for European destinations, and within 10 days of despatch for the rest of the world. Orders sent via these methods will require a signature upon receipt, so please ensure you provide an address where someone is present during the day.